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Returns & Refunds

Returns policy

You can return or exchange any item, for any reason, within 30 days of receipt.*

If the item you wish to return is faulty, the appropriate seller will either require photo proof of the faulty item or provide you with a stamped, self-addressed post pack in which to return it. Once the faulty item is received, you will be offered a full refund or store credit, whichever you prefer. Any refunds will be made to your credit card (via PayPal) or PayPal account.

If you change your mind on a purchased item, you will be given a store credit to the same value once the item has been received by the appropriate seller, and any shipping costs incurred will not be refunded. Please ensure you use a trackable or signed-for delivery service such as registered post, as we cannot credit your account until the item has been received.

*Items that cannot be exchanged or refunded for change of mind include: hardtofind. gift cards.**, personalised products, made-to-order furniture, underwear, earrings for pierced ears and food items that have been opened. All items being returned must be in original condition and packaging and not be affected by being used in an abnormal way, or reduced in value by delay on your part.

If for any reason a product you have ordered is not available or out of stock, we will also refund you via PayPal or offer you a store credit to the same value, and in this case any shipping costs will be refunded.

**hardtofind. gift cards are valid for 1 year and cannot be returned or exchanged for cash. All returned items that were paid for with a hardtofind. gift card will be refunded as a store credit for you to use against a future purchase. If you return an item paid by both gift card and credit card or PayPal, you will be refunded on your credit card/PayPal up to the amount of your initial card/PayPal payment and the remaining amount will be refunded as store credit.

Please note: We are unable to return or exchange an item that is not being returned or exchanged by the original purchaser.

How to return or exchange an item

Simply contact our friendly customer service team by clicking here.

  • Frequently asked questions

    Check out our FAQs section.

  • Contact us

    Still have a question, or perhaps some feedback? We keep all correspondence to email rather than phone so that we have a record of the conversation. Our customer service team will respond Monday-Friday 9am-5.30pm. Contact us

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