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FAQs

How does hardtofind. work?

To find out more about how hardtofind. works, simply click here.

How do I find things on the site?

We've made it easy for you to find exactly what you're looking for with our browse and search functions.
If you're looking for a specific seller or item, you can use the search tool at the top of your screen. Simply enter your search term and click return.
You can also sort your search by price range, shipping method and gift wrapping options, which you’ll find on the left of your screen when browsing for products.

What are your delivery costs?

Most of our sellers offer FREE shipping Australia-wide, however some may charge a small shipping fee for certain items or orders. If a product is delivered FREE this is clearly displayed on each product page, otherwise the shipping cost is displayed at checkout.

How long does delivery take?

Each item you add to your basket will include a dispatch time and approximate delivery time, so that you know what to expect. We want each order to reach you as quickly as possible, so most of our sellers offer a variety of shipping options for you to choose from, including speedy delivery for when you really need it! Remember, each individual order arrives on your doorstep directly from the seller you purchased it from, so delivery times may vary.

Where’s my order?

You can view the status of an order by logging into your hardtofind. account and clicking on My orders. You can also contact a seller about an order by first clicking on the relevant order in My orders, then clicking on the little envelope icon under Message. And of course you can contact our friendly customer service team, who are always happy to help!

Only half my order has turned up, where’s the rest?

Each seller you purchased from will deliver their products directly to you, so you’ll receive several parcels if you have bought from several sellers, often on different days.

What is your returns policy?

You can return or exchange any item, for any reason, within 30 days of receipt.* If the item you wish to return is faulty, the appropriate seller will either require photo proof of the faulty item or provide you with a stamped, self-addressed post pack in which to return it. Once the faulty item is received, you will be offered a full refund or store credit, whichever you prefer. Any refunds will be made to your credit card (via PayPal) or PayPal account. If you change your mind on a purchased item, you will be given a store credit to the same value once the item has been received by the appropriate seller, and any shipping costs incurred will not be refunded. Please ensure you use a trackable or signed-for delivery service such as registered post, as we cannot credit your account until the item has been received. *Items that cannot be exchanged or refunded for change of mind include: personalised products, made to order furniture, earrings for pierced ears and food items that have been opened. All items being returned must not be affected by being used in an abnormal way, or reduced in value by delay on your part. If for any reason a product you have ordered is not available or out of stock, we will also refund you via PayPal or offer you a store credit to the same value, and in this case any shipping costs will be refunded.

*Exceptions apply, please click here to view our full returns policy.

How do I return an item?

Simply contact our friendly customer service team by clicking here. To read our returns policy, click here.

How do I apply to become a hardtofind. seller?

Simply click here for more information and the seller application form.

How do I contact hardtofind.?

Simply click on the Have a question? link at the bottom of every page to contact our friendly customer service team.

  • Frequently asked questions

    Check out our FAQs section.

  • Contact us

    Still have a question, or perhaps some feedback? We keep all correspondence to email rather than phone so that we have a record of the conversation. Our customer service team will respond Monday-Friday 9am-5.30pm. Contact us

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